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Refund policy

A Commitment to Bespoke Craftsmanship At ModVilla, each piece is uniquely crafted, and custom-made with meticulous care to align with your specifications. We take immense pride in delivering products that carry a special charm, minor imperfections, and a character that is quintessentially handmade and bespoke.

Our Return & Refund Policy: No-Return Policy Given the custom nature of our products, we maintain a no-return policy. Every product is created specifically for you, ensuring it not only meets but endeavours to exceed your expectations.

Exception to the Rule: Damaged or Incorrect Items While we do not accept returns, we acknowledge that there may be exceptions in the event you receive a damaged, defective, or incorrect item. We urge you to inspect your order upon receipt and contact us immediately should you find any issues. After our team evaluates the problem, we will seek to rectify it promptly.

Contact Details For any concerns or issues related to your purchase, please do not hesitate to contact us at hello@modvilla.com. Our team is always here to assist and support you.

Color and Pattern Variances We strive to present our products as accurately as possible. However, due to their unique nature, we cannot guarantee every colour and pattern will match exactly as shown on our website. Be assured that your product will be crafted with the utmost care to meet your expectations.

Exchanges We only replace items if they are defective, or damaged or if an incorrect product was sent. In such cases, please contact us immediately. Once the issue is verified and approved, we will ensure the correct item is dispatched to you.

Non-Returnable Items Please note, we do not accept returns on custom products, given their personalized nature. Thank you for your understanding and appreciation of our craftsmanship.

Thank You Your choice to opt for ModVilla's custom handmade home decor not only brings a piece of our art into your space but also supports sustainable, conscientious crafting. Thank you for choosing ModVilla, and for inviting us into your home.

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