FAQs

General

1. What is ModVilla?

   • Answer: ModVilla is a distinguished home decor brand specializing in providing custom, high-quality products that effortlessly blend tradition and modernity to create timeless pieces for your home.

2. How are ModVilla products unique?

   • Answer: Our products are crafted with precision and care, utilizing high-quality materials and unique designs. We offer customization options that allow you to personalize your decor, ensuring each piece is distinctly yours.

3. How can I ensure the durability of ModVilla products?

   • Answer: ModVilla prides itself on utilizing only the finest materials and skilled craftsmanship to ensure all products are of the highest durability and quality. Additionally, each product comes with a detailed care guide to help you maintain its pristine condition.

Ordering & Customization

4. How do I place an order?

   • Answer: Simply browse through our extensive range of products, select your desired item, customize it according to your preferences, add it to your cart, and proceed to checkout to place your order. Our user-friendly platform ensures a smooth and secure ordering process.

5. Can I customize my order?

   • Answer: Absolutely! ModVilla specializes in creating customized home decor. Once you select a product, you'll find various customization options available before adding it to your cart. If you have specific customization requirements, feel free to contact us.

6. What customization options are available?

   • Answer: Our customization options vary depending on the product, including choices in size, color, material, and design variations. Specific options can be found on each product’s page or by contacting our customer service team.

7. What is the order processing time?

   • Answer: Since our products are custom-made, the order processing time is typically 5-7 days to ensure meticulous crafting and quality assurance. However, this duration may vary depending on the product and order volume.

8. How long does it take to create a custom order?

   • Answer: Custom orders generally take between 5-7 days to be crafted, ensuring each detail is perfected before dispatch. This timeline may vary based on the complexity of the customization and order volume.

Shipping & Delivery

9. How does ModVilla ship its products?

   • Answer: ModVilla ensures secure and efficient delivery by partnering with reliable courier services. Once your order is dispatched, you will receive tracking information to monitor its journey to your doorstep.

10. What is the estimated delivery time?

    • Answer: After the 5-7 days crafting period, the delivery time can vary depending on your location within India. Generally, you can expect your product to be delivered within an additional 3-7 days after dispatch.

11. Can I track my order?

    • Answer: Yes, once your order is dispatched, you will receive an email containing the tracking information and instructions on how to track your order online.

12. Is shipping free?

    • Answer: Yes, ModVilla is pleased to offer free shipping on all orders across India.

Payment & Security

13. What payment methods does ModVilla accept?

    • Answer: ModVilla accepts a variety of payment methods for your convenience, including credit/debit cards, net banking, and digital wallets.

14. Is my payment information secure?

    • Answer: Absolutely. ModVilla employs secure payment gateways and adheres to stringent data protection regulations to ensure all your personal and payment information is kept confidential and secure.

Returns & Refunds

15. What is ModVilla's return policy?

    • Answer: ModVilla strives for your utmost satisfaction with our products. If you are unsatisfied for any reason, please contact us within a specified period after receiving your order to discuss returns and refunds. Note that custom orders may have specific return conditions, which will be communicated during the purchase.

16. How do I initiate a return?

    • Answer: To initiate a return, please contact our customer service team via email or phone with your order details and reason for return. They will guide you through the return process.

17. How are refunds processed?

    • Answer: Once a return is approved, the refund will be processed back to your original payment method within a specified period, usually 7-10 business days.

Customer Service

18. How do I get in touch with ModVilla's customer service?

    • Answer: Our customer service team can be reached via email at hello@modvilla.com or by calling us at +91 8595804381. We are here to assist you with any queries or concerns.

19. What hours is customer service available?

    • Answer: Our customer service team is available to assist you during standard business hours, Monday to Friday, from 9 AM to 5 PM IST. We aim to respond to all inquiries as promptly as possible.

Miscellaneous

20. Do you have a physical store?

    • Answer: Currently, ModVilla operates exclusively online to provide you with a convenient, 24/7 shopping experience. We do not have a physical store at this time.

21. Can I gift ModVilla products?

    • Answer: Certainly! ModVilla products make delightful gifts. You can add a personalized message and opt for our premium gift wrapping during checkout to send a beautifully presented gift directly to the recipient.