Frequently asked questions

Every bathroom set and accessory is. Nothing is picked off a shelf: each one is cast and hand-finished after you place your order, in the colour, pattern and finish you choose on the product page. The only exceptions are the stocked extras, botanicals, candle refills and digital gift cards, which ship as they are. Because each made-to-order piece is finished by hand, small variations in tone and texture are natural and part of the character. It is also why we cannot accept change-of-mind returns on them, so do take a moment over your configuration before you order.

Often, yes. You can already personalise the colour, pattern and finish while configuring any product, and custom colour matching is available on request. Use Request Customisation on the product page, or send us the shade you have in mind on WhatsApp at +91 85958 04381. We will confirm what is achievable, and the price, before anything goes into production. Custom and build-your-own sets are priced per piece, so building your own set costs the same as the pieces you choose.

Every piece is hand-finished and pigment behaves a little differently in each batch, so the colour you receive can vary by roughly 5 to 10% from the photographs. Screens vary too. This is normal for a handmade piece rather than a fault, and it is exactly why the pieces in one set are always made together, so they match each other. If a precise shade matters to you, ask us on WhatsApp before you order.

Our pieces are cast stone, a solid mineral composite poured into a mould and then hand-finished. It has the cool, dense feel of stone and is lighter than natural marble, so a full set is easy to lift and rearrange while still sitting with real weight on the counter. Weights and dimensions are listed on each product page, and you can read more about the material on the Our Material page.

Wipe clean with a soft, dry or slightly damp cloth. For a deeper clean use a mild soap solution and dry straight after. Avoid abrasive scrubbers, bleach and harsh or acidic cleaners, which can dull the finish. Cast stone resists everyday bathroom splashes but it is not waterproof, so do not soak it or leave standing water on the surface, and let it dry between uses. Protect the edges from hard knocks, as a sharp impact can chip the stone. Full guidance is on our Size and Care page.

Made-to-order pieces are dispatched within 3 to 5 business days. Stocked extras and digital gift cards follow the timing shown on their product page. Delivery time after dispatch depends on your pin code, and the estimator on each physical product page gives you a date before you buy. You will receive tracking details once a physical order is on its way. If you need it for a particular occasion, message us on WhatsApp first and we will tell you honestly whether the date is possible.

Shipping is free on orders above ₹1,999. Below that a flat ₹120 applies. Either way the amount is shown at checkout before you pay, so there is nothing to work out yourself.

Yes, on every physical product. Cash on Delivery carries a ₹100 fee, which is shown at checkout. Every COD order is confirmed on a phone call before we start making it, because each piece is cast specifically for you, so please keep your number reachable after you order. UPI, cards and net banking are also accepted if you would rather pay online.

For a made-to-order piece, you can change or cancel within 24 hours of ordering and before casting begins, free of charge. That is also the window for changing its colour, pattern or finish. Once casting has started we cannot cancel or modify it. For a stocked or digital product, contact us promptly and we will confirm the options under the applicable policy. Message us on WhatsApp at +91 85958 04381 or email hello@modvilla.com with your order number.

The piece count sits at the top of every set page, and the “see what’s included” chip opens the full list with each item and its size. The whole set is made together in one colour and finish, so it arrives as a properly matched group rather than pieces that nearly go together. If you want a different combination, you can build your own set instead.

Yes. Enter the recipient’s details as the delivery address at checkout. If you would like it to arrive presented, add Gift Packing to your cart at ₹299 per item and we will pack the piece in a rigid keepsake box before it leaves us. A ModVilla gift card is another option if you would rather let them choose their own colour.

Tell us within 48 hours of delivery and we will replace a damaged or defective item. Send photos, or a short unboxing video if you have one, on WhatsApp at +91 85958 04381 or to hello@modvilla.com with your order number. Once the claim is approved your replacement is cast fresh and dispatched in 3 to 5 business days. We do not accept change-of-mind returns on made-to-order pieces, because each one is made only for your order.